Frequently asked

Yes. We use the latest neural voice models — natural pacing, pauses, backchannel cues like 'mm-hm' and 'got it'. Most callers don't realize they're talking to AI until you tell them. You can also choose to disclose if you prefer.

Yes. Pick from dozens of male and female voices across Canadian English, American English, British English, Québécois French, and Parisian French. You can preview each voice in the dashboard before going live.

Absolutely. The greeting, hold phrases, and closing line are fully customizable. You can also load brand-specific terminology and pronunciations so product names and locations are spoken correctly.

We use noise-suppression and barge-in detection trained on real call-center audio. If a line is too poor to understand, the AI politely asks the caller to repeat or offers to text them instead.

The AI stops talking immediately, listens, and responds to what the caller actually said — just like a good human receptionist. No robotic 'please wait until I'm done speaking' loops.

About 5 minutes. Paste your website URL, pick a voice, connect your calendar, and forward your number. Most customers take their first AI-answered call the same day.

No. Forward your existing number conditionally (busy/no-answer/after-hours) or all calls. You can also get a new local or toll-free number from us.

Yes. We provision local numbers across every Canadian area code, plus toll-free 1-800/833/844/855/866/877/888 numbers. Porting your existing number is free and usually takes 7–10 business days.

Set business hours per day of the week. Inside hours, calls ring your team first and the AI only picks up if no one answers. Outside hours, the AI answers immediately.

Yes. Add unlimited numbers, each with its own greeting, script, hours, and routing rules. All call history rolls up into one dashboard with location-level filters and reports.

Yes. Set rules like 'transfer to on-call if caller says emergency' or 'transfer VIP customers to owner's cell'. Live warm transfers with a verbal handoff are supported.

Connect Google Calendar, Outlook, or any of our supported scheduling tools. The AI reads real-time availability, books the slot, sends the caller a confirmation text, and adds the event with caller details in the description.

It says so honestly, captures the question, and either schedules a callback, sends a text follow-up, or transfers to a human — your choice.

Yes. After every call you can auto-send a follow-up SMS with a booking link, intake form, directions, or a quote summary. Two-way SMS replies show up in your inbox.

Yes. Define qualifying questions (service area, budget, timeline, insurance, etc.) and the AI only books or transfers callers who match. Disqualified callers get a polite explanation and a follow-up email if you want.

Yes. You can define emergency keywords ('flooding', 'no heat', 'chest pain') that trigger an instant transfer or page-out to your on-call number, bypassing the normal flow.

It's an optional $15/mo add-on that lets you build a press-1, press-2 style phone menu in front of your AI receptionist. Callers hear a custom greeting, choose an option, and get sent to the right agent, department, or forwarding number — all answered in your brand voice.

Open Call Routing in your dashboard sidebar and click Enable add-on. It's prorated for the rest of the current billing period, so you only pay for the days you use this month.

From Call Routing, click New menu, type your greeting (e.g. 'Thanks for calling Acme — for sales press 1, for support press 2'), then add each option with a digit (0–9), a label, and a destination: a specific AI agent, a sub-menu, or a forwarding phone number.

Yes. Any menu option can route to another menu instead of an agent, so you can build multi-level trees like 'Press 1 for sales → Press 1 for new business, Press 2 for renewals'. There's no hard limit on depth.

Each menu has a default destination that fires after the timeout (typically 5–8 seconds of silence or an invalid key). You choose where that goes — usually your main AI agent or a live forwarding number.

Yes. On the Call Routing page each phone number has its own dropdown — pick a menu, or pick 'No IVR (direct to agent)' to skip the menu and go straight to your receptionist.

No. The $15/mo covers unlimited menu plays. Talk time after the menu still counts toward your plan's included minutes at the normal rate.

Yes. Edits go live within seconds of saving — no redeploy, no downtime. Callers already in a menu finish their current call on the version they started with.

Google Calendar, Outlook, HubSpot, Salesforce, Pipedrive, Jobber, ServiceTitan, Housecall Pro, Calendly, Acuity, Square, Zapier, and a public REST API for anything else. See the Integrations page for the full list.

Yes. The Script Builder lets you write greetings, qualifying questions, branching logic, and closing actions in plain English. No coding. You can also fork one of our industry templates.

Yes. Upload PDFs, paste FAQs, or point us at your website and the AI uses that content to answer questions accurately. Updates take effect within seconds.

Yes. Every call, booking, and SMS event fires a webhook in real time, and our REST API lets you query call history, transcripts, and contacts. API keys are managed in Settings.

We offer a signed BAA on the Business plan and disable transcripts/recordings for PHI workflows. We're SOC 2 Type II in progress.

All call audio, transcripts, and account data are stored in Canadian data centres with encryption at rest (AES-256) and in transit (TLS 1.3). We're PIPEDA-aligned and never sell or share your data.

Recording and transcription are on by default and can be turned off per number or globally. When on, the AI plays a recording disclosure at the start of the call to satisfy two-party consent jurisdictions.

You do. Export everything as CSV or JSON anytime, and we permanently delete your data within 30 days of cancellation (or sooner on request).

32 including English, Spanish, French, Mandarin, Cantonese, Portuguese, German, Italian, Japanese, Korean, Vietnamese, Tagalog, Arabic, and Hindi. The AI auto-detects.

Yes. If a caller starts in English and switches to French (or vice versa), the AI follows automatically. Bilingual greetings are also supported for Canadian businesses.

Yes. The AI offers to continue by SMS at any point, supports TTY relay services, and is tolerant of slow or non-standard speech patterns.

Yes — 5 calls or 10 minutes of talk time, whichever comes first. No credit card required. Upgrade anytime to keep your number and call history.

Each plan includes a monthly bucket of talk-time minutes. Only connected, live conversation counts — ringing, voicemail, and missed calls are free. Overage is metered transparently at your plan's per-minute rate.

Yes. Month-to-month, cancel in one click. Annual plans get a prorated refund if you cancel within the first 30 days.

Yes. Contact sales for custom pricing on franchises, multi-location chains, registered charities, and high-volume call centres.

Email and in-app chat on every plan, with priority response on Growth and live phone + Slack on Business. We're a Canadian team and reply during business hours MT, with on-call coverage for outages 24/7.

Yes. Self-serve setup takes about 5 minutes, but Growth and Business plans include a free white-glove onboarding call where we configure your script, integrations, and routing with you.

99.95% rolling 12-month uptime, with redundant carriers and automatic failover between regions. Status and incident history are public at status.intelicall.ca.